Frequently Asked Questions

How do I know which care package to select?

Visit the "differences in care packages" to help select the best choice.

Can I create my own care package?

Not at this time.

When should I order my gift?

We suggest ordering 3-4 weeks before mom's due date or 1-2 weeks before her baby shower.

We suggest placing your orders with enough time to account for 1-5 business days after we’ve shipped your order for standard delivery by USPS.

Do you offer gift wrapping?

No, however, each gift box is designed and packed with gifting in mind including a gifting ribbon.

How much is shipping?

Shipping cost is calculated at checkout and varies by destination and shipping method (standard or economy) and will be added to the total cost. A reminder that shipping is free for purchases over $150.

When will I get my order?

Tracking numbers will be provided to you once the order is shipped.

All orders are processed and shipped within 1-2 business days of receipt of payment via  USPS.

We will not be able to change the shipping address if the package has already left our warehouse.

We suggest placing your orders with enough time to account for 1-5 business days after we’ve shipped your order for standard delivery by USPS.

Please note No refunds or cancellations will be offered if any orders are delivered later than expected due to delays in USPS shipping. 

What if I put the wrong shipping address?

Please respond to your shipping confirmation email OR email gentletouchsimplywithlove@gmail.com IMMEDIATELY after you see the wrong address was entered. 

We will do our best to change the address for you. If we are able to, we will confirm with you via email.

Orders ship within 1-2 business days, we will not be able to change the shipping address if the package has already left our warehouse.

What is the refund/exchange policy?

All sales are final and we do not offer returns on orders once processed.

If an item has been damaged please contact us immediately (within 2 days of receipt) by completing the "Contact us" form below explaining what was damaged OR via email gentletouchsimplywithlove@gmail.com, subject: DAMAGES.

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Frequently Asked Questions